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We recognize that there are times when questions or problems cannot be addressed through the normal communication and reporting process. When this happens, you should call the Hotline. AKSM has hired an outside company to take Hotline calls, so callers who do not wish to give their names can remain anonymous. The operators of the Hotline are trained to assist you in resolving questions and reporting concerns. The Hotline may be reached at 1-800-826-6762. Calls to the Hotline will not be traced or recorded. You will remain anonymous, unless you choose to identify yourself. If you do give your name, your identity will be protected to the extent allowed by law. No disciplinary action or retaliation will be taken against you for calling the Hotline. All calls to the Hotline will be reviewed by the Compliance Officer and will be responded to fairly. Claims will be carefully investigated before any action is taken. The rights of all staff, including anyone who is the subject of a Hotline call, will be respected and protected. Actions taken will not be made public. |